Consumer Decision Support

Decision support tools and programs help employees make better health care decisions and more easily navigate the complex health care system. These tools and programs typically address treatment options, provider choices, health plan options, health account funding, and cost/budgeting challenges. Examples range from high-touch approaches, like personal health assistants and expert medical consultations, to high-tech applications such as health care shopping platforms, interactive online tools, and claims-based personalized messaging.

Employers continue to look at new solutions that can provide a simple, centralized approach to health care decision-making for employees. Third parties can leverage health care analytics to shift from a traditional, one-size-fits-all customer service approach to a proactive, personalized approach that assists the employees in getting the right care at the right time.

Top Right



Featured Resources

Artificial Intelligence: What Employers Need to KnowArtificial Intelligence: What Employers Need to Know
A three-part brief that provides a basic overview of artificial intelligence (AI) and its implications for health care and employee well-being.

Consumer Health Mindset® Study 2017: Full Report Consumer Health Mindset® Study 2017: Full Report
Survey to understand employees and covered dependents' perspectives and attitudes towards their health, employer-sponsored wellness programs and their health benefits.

Transparency Tools Side-by-Side Comparisons Transparency Tools Side-by-Side Comparisons
Provides a landscape analysis of companies that provide transparency tools, what services they offer, distinguishing characteristics and reported outcomes.



Also of Interest

Blog Post: Selecting Evidence-Based Vendor Partners in the CDHP Era
Learn how to partner with strategic vendors that help employees access high quality, cost-effective, evidence-based treatments.

Connect with providers of consumerism tools and resources and learn about clients they work with.

Consumerism Resources
Access all Business Group resources on Consumerism that help encourage employees to take a more active role in their health care.


Also of Interest

LinkedIn Twitter