The health care system can be confusing for consumers, in part because of a lack of transparency in the cost and quality of services prior to receiving them. In recent years, third party vendors, health plans, consumer groups and employers have worked to improve transparency in health care, making cost and quality data available to consumers. Many barriers exist to robust transparency; for example, a person may go to the doctor for a particular service for which they know the price, but if the doctor performs any other tests or procedures the bill may much higher than the anticipated price. For consumerism to succeed for employees and dependents in consumer-directed health plans (CDHPs), people need better access to data. Employers have several options for promoting transparency and should be thoughtful in how they communicate tools to their population.

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Featured Resources

Transparency Tools Side-by-Side Comparisons Transparency Tools Side-by-Side Comparisons
Provides a landscape analysis of companies that provide transparency tools, what services they offer, distinguishing characteristics and reported outcomes.

Employees’ Perspective on Health and Wellness-Related Tools Employees’ Perspective on Health and Wellness-Related Tools
Results from a survey of consumers on their perspective on various health-related tools, including transparency solutions.

Transparency Vendor Checklist Transparency Vendor Checklist
Checklist to help employers rate vendor transparency tools based on platform capabilities, user experience, and plan sponsor service and performance reporting.



Also of Interest

Transparency Resources
Access all Public Policy resources on Transparency.

Connect with health data analytics and technology providers and learn about clients they work with.

National Business Group on Health Position Statement on Transparency
Transparency is essential to quality improving, competitive, consumer-driven, affordable health care.

Plan Design Network Discussion – Transparency Tools
Network and exchange information on experiences with different transparency tools.

Consumerism Resources
See all Business Group resources on Consumerism and learn about a variety of strategies to encourage employees to take a more active role in their health care by using innovative plan design and offering tools and resources.


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